NDAX Login — Quick Guide for Canadians

Overview

NDAX (National Digital Asset Exchange) is a Canadian cryptocurrency exchange serving retail and institutional customers. This page explains how to sign in to your NDAX account, common NDAX login problems and fixes, 2-factor authentication (2FA) setup & reset, and account recovery tips tailored for users in Canada.

How to Sign In (Step-by-Step)

1. Open NDAX sign in page (ensure the URL is the official NDAX domain).
2. Enter your registered email address and password in the login form.
3. If you enabled 2FA, enter the six-digit code from your authenticator app (e.g., Google Authenticator, Authy) or the SMS code if you chose SMS verification.
4. Complete any device verification prompts (email link, device authorisation) and you’ll be taken to your NDAX dashboard.

Troubleshooting — NDAX Login Not Working

If you can’t sign in, try the following checks in order:

• Correct URL: Verify you’re on the official NDAX site and not a phishing page.
• Password: Use the correct password; watch for Caps Lock, keyboard layout, or autofill errors.
• Two-Factor: Ensure your device clock is accurate (authenticator apps rely on precise time). If using SMS, check mobile reception.
• Browser: Clear cache and cookies or try an incognito window. Update your browser to the latest version.
• Maintenance: NDAX may perform scheduled maintenance — check official status pages or social channels for notices.

Account Recovery & Unable to Login

If you forgot your password or cannot access your 2FA device:

• Use the Forgot password link on the login page to reset via your registered email.
• If you lost access to your authenticator app, follow NDAX's account recovery procedure — this usually requires identity verification (photo ID, proof of address) and contacting support.
• Prepare documents in advance: government ID, a selfie, and any verification emails to speed up recovery.

2FA Reset & Security Best Practices

For best security: enable 2FA using an authenticator app instead of SMS, use a unique strong password, and consider a password manager. If you must reset 2FA, contact NDAX support and follow their identity verification flow carefully.

Frequently Asked Questions (Canada-specific)

Can I use NDAX in all Canadian provinces?

NDAX services are generally available across Canada — check NDAX's terms and regional restrictions if you live in a remote territory.

What if I didn’t receive the password reset email?

Check your spam/junk folder and ensure your email provider hasn’t blocked messages. Add NDAX to your safe sender list.

How long does account recovery take?

Recovery times vary with case complexity; providing clear ID documents and prompt replies to support questions speeds up the process.

Final Notes

Always confirm you are interacting with the official NDAX website and official communication channels. Keep your contact details up to date in your account settings, and consider enabling additional security features where available. If you’re unsure, contact NDAX support directly from their official help centre.